At Yard Art, we strive to ensure a seamless and satisfactory experience. Below, you’ll find details about our return and refund policies, including guidelines for damaged products and exceptions.
What can be Refunded/Returned ?
- If any product arrives damaged or the incorrect item is delivered, you may choose between a replacement or a refund.
- To report a damaged shipment, please email help@uniquegardendecor.com within 72 hours of delivery. Include your order number and photos of the damaged item(s) to assist with processing your claim.
Important Notes:
- Returns cannot be accepted for order errors or buyer’s remorse. However, at Yard Art’s discretion, exceptions may be made.
- If an exception is granted, the buyer will be responsible for all shipping costs and a 25% restocking fee.
Inspect your Merchandise
- Carefully inspect all merchandise upon delivery. Any damage must be noted on the delivery slip.
- If damages are discovered after delivery, contact us immediately at 925-234-3153 or help@uniquegardendecor.com within 72 hours.
- Do not accept or sign for damaged merchandise unless noted on the delivery receipt. Failure to do so may void your eligibility for a replacement.
Where Should Items Be Returned ?
Contact us at 925-234-3153 or shipping@uniquegardendecor.com to receive the appropriate return address.
How to Process a Return
- Ensure all items are returned in their original packaging, including all packing materials, boxes, and any additional components included.
- Include your order number on the shipping label.
- Use a trackable shipping carrier for the return. Yard Art is not responsible for items lost in transit.
- Once the returned merchandise is received and inspected, a full refund of the product purchase price will be issued to your original payment method, provided it meets the return criteria.
Exceptions
- Yard Art will try to accommodate returns for undamaged items if the customer no longer wishes to keep them. However, this is at Yard Art’s discretion.
- If an exception is granted:
- Shipping charges will not be refundable.
- A 25% restocking fee will apply.
Important Final Notes
- All sales are final.
- If the buyer refuses to accept delivery of purchased products, they will remain responsible for the original purchase amount as well as all associated return shipping costs.
For questions regarding our return policy, please contact us at 866-382-8600. Our team is here to assist you!
