Yard Art Return Policy

What can be returned ?

The products from Yard Art are in many cases built when you order them. They are made just for you. This means you have the ability to customize the product as you like. It also means returns will only be accepted if the item(s) arrive damaged.

If you find the product to be defective we will accept your return as long as you follow these guidelines :

• Inspect your merchandise when it is received and note damages on the delivery slip.
• Contact us by phone at 925 234-3153 or email shipping@uniquegardendecor.com within 72 hours of receiving merchandise.
• You need to contact us to receive a RMA(Return Merchandise Authorization) number so we can arrange your return.
• Without a RMA Number we will not be able to accept your merchandise.

All returned products must be in the original shipping containers with all packaging materials and anything else included in the packing of the product.

THOROUGHLY INSPECT YOUR MERCHANDISE PRIOR TO ACCEPTING IT. SIGNING FOR DAMAGED MERCHANDISE WILL PROHIBIT YOUR ELIGIBILTY FOR A REPLACEMENT.

Where do the items get returned to ?

When you contact us at 925 234-3153 or shipping@uniquegardendecor.com for the Return Merchandise Authorization(RMA) number we will provide you with the address the product needs to be delivered to.

How to process a return

Write your RMA# with a marker on the outside of the box. To get an RMA# contact Yard Art at 925 234-3153 or shipping@uniquegardendecor.com
All returns must include all original packing materials and boxes.
Take the mailing address we provide and ship it back using a carrier that gives you a way to track it.
We are not responsible for items lost in the mail.
When we receive the merchandise we will inspect it for the damage, and credit your card back 100% of the purchase price of the product.

Exceptions

Yard Art will attempt to accommodate a return of an undamaged item the customer has decided they no longer want. There are no guarantees we will be able to do this.  In the event Yard Art does accept your return, Yard Art's original cost of shipping to the customer, as well as any ship charges for the return, are not refundable. A restocking fee will also apply, determined by the product being returned.

Please contact Yard Art at 866-382-8600 if you have any questions on our return policy.
ALL SALES ARE FINAL. IN THE EVENT THE BUYER DOES NOT ACCEPT DELIVERY OF PRODUCTS BOUGHT, THEY WILL BE RESPONSIBLE FOR ALL RETURN COSTS IN ADDITION TO THE ORIGINAL PURCHASE AMOUNT.